Return and Refund Policy
Welcome to The Feria Return and Refund Policy page! We’re delighted to have you here, and we strive to ensure your experience is as magical and seamless as possible. As you explore our enchanting selection of bookish, whimsical, magical, fairy arts, crafts, and designs, we want you to feel confident in your purchases. Here's everything you need to know about our return and refund policy:
Returns and Refunds
Initial Contact: If you need to return an item or request a refund, please reach out to us at The Feria first. Our team is here to assist and facilitate the best resolution for you. You can contact us via email at theferiaboutique@gmail.com, or through our contact form on the website.
Assessment: Upon receiving your request, we will assess the situation and collaborate with the artist responsible for your piece. Each artist at The Feria is independent, showcasing their unique craftsmanship, and we respect their individual policies and processes.
Timeframe: Please initiate your return or refund request within 15 days of receiving your item. This ensures timely communication and processing with the artist.
Condition of Items: To qualify for a return or refund, items must be in their original condition, unworn, unused, and undamaged. Ensure all packaging and tags are intact to facilitate the process.
Artist Collaboration: After assessing your request, we will coordinate with the artist to determine the best course of action. This may include a full refund, exchange, or repair, depending on the circumstances and the artist’s policy.
Resolution: Once we have reached an agreement with the artist, we will inform you of the next steps. Our aim is to offer a resolution that honors both your satisfaction and the artist’s creative integrity.
Shipping Costs: Please note that return shipping costs may apply, depending on the artist’s policy. We will provide guidance on this during the resolution process. It may be the customer’s responsibility.
Refund processing time: The amount of time it takes for the customer to receive a refund is up to 30 business days.
Return Method: By mail
Restocking fees: No cost
Thank you for supporting our community of talented artisans and crafters. Your satisfaction is our priority, and we are here to ensure that your journey through The Feria remains a delightful and enchanting experience. If you have any questions or need further assistance, please don’t hesitate to reach out.